Privacy Policy

1. Introduction

The Nursery Green ("we," "our," or "us") operates the website thenurserygreen.com and the mobile application The Nursery Green. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our app.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information

When you register, place an order, or interact with our services, we may collect:

• Identity Data: Full name, email address, phone number
• Contact Data: Delivery address, city, state, pincode
• Financial Data: Payment method preference (COD or online). We do NOT store card numbers — payments are processed securely by Razorpay.
• Account Data: Google account information used for login (name, email, profile picture)
• Order Data: Products ordered, order history, delivery preferences

2.2 Automatically Collected Information

• Device type and operating system
• Browser type and version
• IP address and approximate location
• Pages visited and interaction patterns
• Referring website or app

2.3 Plant Scanner Data

When you use our Plant Health Scanner, images are processed for analysis. We do NOT permanently store your plant images on our servers. Analysis happens in real-time and images are discarded after processing.

3. How We Use Your Information

• Processing and delivering your orders
• Managing your account and membership
• Sending order confirmations and shipping updates
• Processing payment through Razorpay (our payment gateway)
• Providing customer support via WhatsApp, email, or chatbot
• Operating the Plant Parents Community features
• Improving our products and services
• Detecting and preventing fraud
• Complying with legal obligations

4. Data Storage & Security

Your data is stored on secured cloud servers. We use industry-standard encryption (HTTPS/TLS) for all data transmission. Authentication tokens (JWT) are stored in your browser's local storage and expire after 24 hours.

Payment processing is handled entirely by Razorpay, a PCI-DSS compliant payment gateway. We never receive or store your card details.

5. Data Sharing

We do NOT sell your personal data. We may share your information with:

• Razorpay: For processing online payments
• Shipping Partners: Delivery address and phone number for order fulfillment (Delhivery, DTDC, Bluedart, India Post, etc.)
• Google: For authentication via Google Sign-In
• Legal Authorities: If required by law, court order, or government regulation

6. Cookies & Local Storage

We use browser local storage to store:

• Your authentication token (for keeping you logged in)
• Shopping cart contents
• User preferences

We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from promotional communications
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at thenurserygreen@gmail.com.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Third-Party Links

Our site may contain links to third-party websites (WhatsApp, social media, Razorpay). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.